Definitions:
User: A consumer paying bills or purchasing airtime online.
ZODZO: Owners of www.bills.express
www.bills.express: Online marketing, bill payments and token delivery platform facilitating payments by users to billers and providing client service and support to users on behalf of ZODZO.
Registration Details: Cell number, Email address, Account number or other detail that ZODZO/www.bills.express might require to affect a transaction.
Third Party: Any other party that ZODZO/www.bills.express interfaces with in order to ensure service is provided to the user. These include but not limited to: City of Harare, ZESA, TelOne, POWERTEL, ZETDC, ZIMSWITCH, mobile phone networks and Internet platforms.
Communication: The communication channel for purposes of this agreement will be through online chat or through e-mail only. No cellular or other contact numbers will be provided by www.bills.express.
Awareness: Will be deemed as the time ZODZO support staff read any request and not the time an enquiry has been sent.
Recharge Voucher/Token: A sequence of numbers sent by www.bills.express to the user via an electronic medium. This could include a sms by cell phone, an email or any message via a choice of other electronic platforms.

Terms and Conditions

1. Service Delivery
   
   1. Although www.bills.express through ZODZO affects most payments in less than 15 minutes, www.bills.express does not in any way guarantee any turnaround time. The main reason for this being ZODZO’s reliance on third parties.
   2. For Bank Transfer payments, transactions will only be processed once payment has been cleared by the bank.
   3. Should a payment not have been affected, and www.bills.express has been made aware of this fact, www.bills.express through ZODZO, will answer all such queries fast and efficiently. Although most personal communication from ZODZO to the user will commence within an hour or two from receiving the enquiry, www.bills.express commits to communicate with users personally with regards to any failures within 2 business days from receiving a failure report from our online helpdesk. The only reason www.bills.express reserves this right is to ensure communication to all users, during critical system failures of any third party.
   4. Should a user request a refund for any reason, such refund will be processed, no questions asked, unless the payment has already been forwarded to the biller by ZODZO prior to ZODZO becoming aware of such a request. The time of issuing such a request, by the user, will not be deemed as the time that ZODZO was notified. Notification will be deemed as the time that ZODZO support staff became aware of such a request. Automatic programmed processes continuously run in the background retrying unsuccessful transactions, for this reason ZODZO cannot be held liable for a recharge taking place in the window period from the user sending such a request to the time support staff becomes aware of such a request.
   5. Should a Voucher/token not have been issued and support staff becomes aware of a user’s request for a refund, such refund will be affected within 2 business days, should ZODZO have the necessary bank details of the particular user. Should it not be the case, support staff will request the detail. Upon receiving the information www.bills.express again reserves the right to affect the recharge within 2 business days.
2. User conduct and responsibility
   1. Should the user, commence a transaction with www.bills.express, the user acknowledges and accepts the possible delay between any of the third parties involved to successfully complete the transaction.
   2. It is the responsibility of the user to notify www.bills.express, through its online helpdesk, should the user not have received his or her receipt or token within 15 minutes.
   3. Neither ZODZO nor www.bills.express will be liable for any loss due to incorrect information supplied by a client such as: incorrect cell number, electrical meter number, incorrect account number or email address. ZODZO will however make all effort to recharge the supplied account.
3. Copyright
   1. Users may not use a www.bills.express logo or other proprietary graphic or trademark of www.bills.express to link to this Site without the express written permission of www.bills.express. www.bills.express may revoke this right at any time. 3rd Parties or users are granted a limited; non-exclusive right to create a hyperlink to this Site provided such link does not portray www.bills.express in a false, misleading, derogatory or otherwise defamatory manner.
4. Intellectual Property Rights
   1. All the trademarks, data and content on this web site, including but not limited to software, databases, text, video clips, graphics, icons, hyperlinks, private information, designs and agreements, are the property of, or are licensed to www.bills.express. All these are protected from infringement, from any third party, by local and international legislation and treaties.
5. Privacy
   1. The details provided on this site by any user will not be given to any third party.
6. Disclaimer and Warranty
   1. ZODZO is merely a payment platform and does not guarantee the receipts, vouchers or tokens it supplies. These are generated by third parties. These companies are ultimately responsible to ensure that same is in working order. Should any Voucher/Token not be in working order ZODZO will do everything in its power to assist the user in obtaining a voucher in working order, by giving all relevant contact details of suppliers to users. By doing this ZODZO does not in any way acknowledge responsibility for a "working" Voucher/Token or Pin, but is merely acting in the interest in connecting the end user and supplier, and should not be interpreted differently.
   2. Transactions where an incorrect account details have been supplied by the client and ZODZO has affected the recharge on this wrong account, this transaction cannot be reversed. ZODZO/www.bills.express can also not be held responsible for any losses.
   3. Users understand and agree that this site and the information, services, products and materials available through it are provided on an "as is" and "as available" basis. You expressly agree that use of this site is at your own sole risk.
   4. To the fullest extent permissible according to applicable law, www.bills.express and its affiliates disclaim all warranties of any kind, either express or implied, including but not limited to any warranties of title, or implied warranties of merchant ability or fitness for a particular purpose. No oral or written information provided by www.bills.express or its affiliates, officers, directors, employees, agents, providers, merchants, sponsors, licensors or the like shall create a warranty; nor shall you rely on any such advice or information.
   5. You expressly agree that use of this site, including all content, data or software distributed by, downloaded or accessed from or through this site, is at your sole risk. You understand and agree that you will be solely responsible for any damage to your business or your computer system or loss of data that results from the download of such content, data and/or software.
   6. You acknowledge that www.bills.express or any of its affiliates do not in any respect control any information, products or services offered by third parties on or through this site, except as otherwise agreed in writing. www.bills.express and its affiliates assume no responsibility for and make no warranty or representation as to the accuracy, currency, completeness, reliability or usefulness of content or products distributed or made available by third parties through this site.
   7. Neither www.bills.express nor any affiliate makes any warranty that this site or its contents will meet your requirements, or that the site or content will be uninterrupted, timely, secure or error-free, or that defects, if any, will be corrected. www.bills.express does not represent or warrant that materials in this site or information provided by www.bills.express via e-mail or other means, are accurate, complete, reliable, current or error free. Nor does www.bills.express make any warranty as to the results that may be obtained from use of www.bills.express or its content or as to the accuracy, completeness or reliability of any information obtained through use of this site
   8. www.bills.express assumes no responsibility for: Any damages suffered by a user, including, but not limited to, loss of data from delays, non-deliveries of content, sms’s or e-mail, network or system outages, file corruption or service interruptions caused by the negligence of www.bills.express, its affiliates or a user’s own errors and/or omissions. www.bills.express disclaims any warranty or representation that confidentiality of information transmitted through this web site will be maintained. All the information appearing on this site is provided without a representation or warranty whatsoever, whether expressed or implied, and www.bills.express and its affiliates disclaims any liability to the user in this regard.
7. Disputes
   www.bills.express and the user, "the Parties", agrees irrevocably that any dispute whatsoever arising from the above mentioned Terms and Conditions shall be settled as follows:
   1. The Parties shall firstly make their best efforts to attempt to settle the dispute amicably between them through negotiation. This entails that the one party invites the other in writing to a meeting to attempt to resolve the dispute within thirty (30) days from the date of written invitation;
   2. Should such negotiation fail to resolve the dispute, "the Parties" irrevocably agree that the dispute shall be referred to administered mediation upon the terms set by ZIMSWITCH;
   3. Should the mediation fail to resolve the dispute, "the Parties" agree irrevocably that the dispute shall be finally settled by arbitration. The arbitration proceedings shall be conducted by ZIMSWITCH.
   4. The arbitrator shall have regard to the desire of the Parties to dispose of such dispute expeditiously, economically and confidentially; and shall be obliged to provide written reasons for his decision.
   5. The Parties irrevocably agree that the decision in the arbitration proceedings shall be final and binding on “the Parties”; and shall be carried into effect; and may be made an order of any court of competent jurisdiction.
   6. The arbitrator shall make an award in respect of the costs of the arbitration having regard to the substantial success of each Party in the outcome of the proceedings.
      The Parties agree that:
      the nature of any dispute arising from this agreement; and the resolution thereof in terms of this clause which shall include any testimony and/or evidence presented in terms of the provisions of this dispute resolution clause; and any settlement agreement in terms of this clause as well as any arbitration award, shall be considered Confidential Information. This clause shall not preclude either Party form obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the outcome of the negotiations, mediation or decision of the arbitrator as the case may be from time to time. The provisions of this clause will continue to be binding on “the Parties” notwithstanding any termination or cancellation of this Agreement.
8. Limitation of Liability
   1. Under no circumstances, including without limitation negligence, shall www.bills.express or its affiliates, officers, directors, employees, agents, providers, suppliers or any other party involved in creating, producing, transmitting or distributing www.bills.express be liable for any indirect, incidental, special, consequential or punitive damages arising from or in connection with the use or inability to use www.bills.express or any other content provided by or through the site, or resulting from unauthorised access to or alteration of your transmissions or data or other information that is sent or received , including but not limited to damages for lost profits, use, data or other intangibles, even if www.bills.express has been advised of the possibility of such damages.
   2. www.bills.express or any affiliate shall have no liability to you in connection with any product, service or otherwise, purchased or used as a result of this site. It is expressly understood that the user is aware that www.bills.express provides a service to bring service provider and service consumer together and accepts no responsibility for the quality, reliability, safety, function, sustainability or otherwise, of a product purchased, service used, or otherwise, as a result of the use of this site.